Frequently Asked Questions

If you have other questions please contact Punchey (855-PUNCHEY) directly

Is it safe?

Punchey processes all payments using an industry-standard PCI-compliant system. Our credit card processing is extremely safe, with data protection features such as: advanced card authentication, data encryption, as well as host authentication. With each transaction, the encryption formula is modified, giving that transaction its own unique keys in order to ensure the safety of each card.

How quickly can Punchey Countertop read a swipe?

Punchey Countertop reads and transmits card data in 1-3 seconds, on average. How quickly the transaction information is transferred to Punchey will depend on your personal internet connection.

How can I print a paper receipt?

If a customer requests a printed receipt:

Mobile device does not seem to be charging. What do I do?

Make sure that both ends of the USB cord are securely connected. When the screen is locked, the large green bar indicates that the device is charging (the image below shows what you will see). When the iPod or iPhone is unlocked (arrow bar slid to the right) you’ll notice a charging symbol in the top right hand corner.

As a consumer, do I have access to the Punchey Website?

As a Punchey consumer, you have full access to the Punchey website. We encourage you to become familiar with the website. It has many great benefits, including marketing information and much more.

Do you offer signature capture for mobile payments?

Punchey Mobile offers the option to enable/disable customer signature capture for card payments. Disabling signature capture will save you time when there is a long line of customers. The option to disable signatures is located (when you are logged in the Punchey Mobile app) in the settings. Some credit card companies will not pay chargeback fees if the merchant does not have a proper signature.

How do I add descriptions to payments?

Adding item descriptions to each transaction is important in order to keep track of your business transactions, as well as inventory. When a card holder receives a receipt from a merchant, they can see what they bought. Adding a description only takes a couple of seconds and will save your business time in the long run.

Did my payment go through?

You can be sure that your transaction has been completed when you see the following image on Punchey Mobile, or you are brought to the Receipt page on

What cards can I accept?

Punchey accepts all major credit cards including Visa, MasterCard, Discover, and American Express.

How do I add tax?

Punchey provides you an option to set your own tax rate in the mobile app. If you enable Taxes, the app automatically calculates the total amount.

Forgot my password. What do I do?

If you have forgotten your password, there is a link below user login at Provide the email address and click Reset Password. Punchey will send you an email with steps to reset your password.

What if my customer's card was declined?

First, have your customer call their credit card issuer to make sure that their card is active. If there is no problem on the credit card processing end, there are a number of things that could be causing the issue. First, make sure your device is connected to the internet. Try to process the transaction again as it is possible that the device simply did not get a good read of the card. If your problems persist, please contact the support team at Punchey.

Can I take payments offline?

Punchey requires an internet connection in order to process payments successfully. A WiFi or 3G connection or your phone can be used to complete a transaction. There is no way to take payments and upload the information at a later date due to security concerns for both you and your customer.

Where can I review my Sales Summary?

Log into your account at with your email and password, and you will see your company's sales summary under Business Statistics. Your Sales Summary will include: Average Sale Size, Average Daily Sales, and Average Daily Transactions.

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Thank you!

We've received your information and desired equipment. A Punchey representative will be in contact with you in the next 2-3 business days. If you're an existing customer, or have additional questions, please give us a call at the above number.